FREE RETURNS & EXCHANGES.
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges* for purchases made only on vionicshoes.com.au.*(Conditions apply for certain product categories).
You may return or exchange your merchandise for any reason within 60 days of purchase as long as they are in a resalebale condition. This applies to the our Comfort Guarantee which has also been extended to 60 days. Extended returns are only available for orders placed between November 13th and December 13th inclusive. Returns for refunds will be credited to the original form of payment. Please allow up to two weeks for your return to be processed, once processed, please allow a further 5 days for your refund to show in your account. Original shipping charges are not refunded.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
RETURN OR EXCHANGE
STEP ONE:Please contact customer service on 1300 856 226 or at email@example.com to organise a returns & exchanges form.
For a return: Fill out the return portion of the form that was sent to you.
For an exchange: Fill out the exchange portion only on the form that was sent to you.*
STEP TWO: Repackage your merchandise in its original packaging and include the completed form.
STEP THREE: Affix the prepaid label to the outside of your box and make note of the Australia Post tracking number in case you need to track your package at auspost.com.au.†
STEP FOUR: Drop off your package at any authorized Australia Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit to show on your statement.
*Exchanges can only be made for the same style or products of equal value.
†If you do not use the provided shipping label and designated shipping method, Vionic is not able to refund shipping charges.
OUTLET PRODUCTS - The 30 Day Comfort Guarantee does not apply to any outlet products. As of May 1st, there will be a no return policy for outlet styles, unless faulty. Contact our customer service team if you require more information. Outlet products can be found here.
VAULT PRODUCTS - The 30 Day Comfort Guarantee does apply to any Vionic Vault promotion products, however these can only be exchanged or returned for a store credit within 30 days.
DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and color availability, please call Customer Care at 1300 856 226.
NEED A NEW RETURN/EXCHANGE FORM? DOWNLOAD AND PRINT A NEW FORM >
PLEASE NOTE - Vionic will only allow one free return or exchange per order number.